Support

For questions, feedback, or issues with Flowplug, reach out to us at support@flowplug.ai. We typically respond within 24 hours.

Images not loading? Try reloading the AliExpress product page. The extension extracts images when the page loads — if data arrives late, a refresh usually fixes it.

Quick Generate not working? Make sure you're signed in and have credits available. Quick Generate uses your saved default settings — if you haven't generated images before, it uses standard defaults (main + 3 lifestyle shots, 1:1, 2K).

Extension not showing? The extension popup only activates on AliExpress product pages. Make sure you're on a page like aliexpress.com/item/...

How long does generation take? Typically 2-4 minutes for a standard job (1 main shot + 3 lifestyle images). 4K resolution takes slightly longer.

Images don't look right? You can regenerate individual images with optional feedback. Click the redo button on any generated image and describe what you'd like changed.

Credits refund: If a job fails, your credits are automatically refunded. No action needed on your part.

Manage your plan, credits, and team in Settings. For billing questions or invoice requests, email us at billing@flowplug.ai.